Understanding the needs of your community is crucial to ensuring resident satisfaction, high livability standards and planning for the future.


The National Citizen SurveyTM (The NCSTM) is the gold standard in community assessments today. This benchmarking survey provides a comprehensive and accurate picture of community quality and resident perspectives about local government services, policies and management. The NCS is conducted in hundreds of communities in nearly every U.S. state.

The NCS uses scientific survey methods and best practices of the modern day to guarantee valid findings and puts your results into meaningful context. Drawing from the largest resident opinion database of its kind, representing well over 30 million Americans, The NCS compares local results with benchmarks compiled from surveys conducted across the U.S.


Tried and Trusted

The NCS is a tried-and-trusted enterprise of National Research Center, Inc. and the International City/County Management Association (ICMA), and was developed by experts to produce clear, unbiased, actionable results that local government leaders can rely on.

City managers and local government leaders across the nation already use The NCS for:

  • Evidence-based decision-making
  • Strategic Planning
  • Program and Capital Investment
  • Budgeting
  • Performance Measurement
  • Communications and Engagement
  • Fundraising
  • Innovation

VOP AwardsVoice of the People Awards

Communities that have administered The National Citizen Survey in a given calendar year are eligible to participate in the VOP awards. Learn more.

Why We Love The National Citizen Survey

NCS Pricing

Getting a price quote for The National Citizen Survey is easy as 1, 2, 3.Contact us today to find out if your jurisdiction qualifies for a discount.

Step One: Choose Your Basic Service Collection Method

Step Two: Choose Your Add-On Options

Step Three: Enroll

01.

Step One: Choose Your Basic Service Collection Method

02.

Step Two: Choose Your Add-On Options

03.

Step Three: Enroll

The NCS Basic Service Includes

Full report of results, plus multiple layers of reporting to meet the needs of different stakeholders

Responses weighted to reflect characteristics of your entire community

Benchmarking against more than 500 citizen survey results

Tracking of results and response rates by geographic area

Opt-in web survey included in addition to the scientific, random-sampled survey

Benchmarking against more than 500 citizen survey results

*Exclusive access to the NRC Playbook of Strategies

*Exclusive access to the NRC Resource Group

*Contact your Project Manager for access to the NRC Playbook of Strategies and NRC Resource Group.


WEB DATA COLLECTION

$11,900$10,710 DISCOUNTED PRICE*
  • Sample size of 1,800 households included
  • Households contacted via mailed invitations using a random sample from a USPS address list

OPEN PARTICIPATION WEB DATA COLLECTION

all residents are eligible
$7,750$6,975 DISCOUNTED PRICE*
  • You promote participation
  • No random sampling
  • No mailings

Learn More About our Three Basic Service Collections

WEB DATA COLLECTION

$11,900$10,710 DISCOUNTED PRICE*
  • Sample size of 1,800 households included
  • Households contacted via mailed invitations using a random sample from a USPS address list

OPEN PARTICIPATION WEB DATA COLLECTION

all residents are eligible
$7,750$6,975 DISCOUNTED PRICE*
  • You promote participation
  • No random sampling
  • No mailings

Cancellation Policy

We will withhold an administrative fee of $700 from any refund for a cancellation before hours/costs are expended; once the project work has begun and money has been spent (hours or hard costs), we’re unable to make a refund.

Add-On Options

Full Price:

Varies

Discounted Price:

Varies

See below for example sample sizes

Full Price:

Varies

Discounted Price:

Varies

See below for example sample sizes

Full Price:

$900

Discounted Price:

$810

Compare results by population demographics (age, gender, race/ethnicity, housing tenure, housing unit)

Full Price:

$900

Discounted Price:

$810

Compare results by geographic area

Full Price:

$750

Discounted Price:

$675

Respondents can complete the survey online in Spanish

Full Price:

$1,050

Discounted Price:

$945

Benchmark results against communities meeting specific criteria

Full Price:

$2,000

Discounted Price:

$1,800

Includes one open-ended question added to survey. Responses will be categorized and reported in a table under separate cover, accompanied by a complete list of verbatim responses.

Full Price:

$3,550

Discounted Price:

$3,195

Assumes location within 50 miles of int’l airport

Full Price:

$4,350

Discounted Price:

$3,195

Delve deeper into how you can use your survey data in strategic planning. An NRC representative will come to your location to facilitate this half-day interactive workshop and help to develop strategy and offer recommendations. Assumes location within 50 miles of int’l airport

Full Price:

$2,050

Discounted Price:

$1,845

Compare current results to those of a previous (non-NCS) survey

Example Sizes

Regular mailing (3 contacts)

Reminder postcard (4th contact)

Full Price Discounted Price Full Price Discounted Price
+0 $1,000 $900
+300 (1,800 total) $1,450 $1,305 $1,300 $1,170
+700 (2,200 total) $3,100 $2,790 $1,300 $1,170
+1,100 (2,600 total) $4,750 $4,275 $1,500 $1,350
+1,500 (3,000 total) $6,450 $5,805 $1,700 $1,530

*Please note all prices are subject to change. Pricing assumes up to four geographic subareas; let us know if you need a custom quote for more subareas.

Example Sizes

*Please note all prices are subject to change. Pricing assumes up to four geographic subareas; let us know if you need a custom quote for more subareas.


*Discount Eligibility*
You are eligible for a 10% discount on The NCS, The NES, The NBS or CASOA if you:
Have conducted any of these surveys in the past Are an ICMA member
Are an NLC member Are an Association of Government Accountants member

Not sure if you’re eligible?

Contact Us Today!

*Discount Eligibility*
You are eligible for a 10% discount on The NCS, The NES, The NBS or CASOA if you:
Have conducted any of these surveys in the past Are an ICMA member
Are an NLC member Are an Association of Government Accountants member

Not sure if you’re eligible?

Contact Us Today!

NCS Timeline

NCS Month One

Month One

You complete worksheet and we generate sample questionnaire

NCS Month Two

Month Two

Postcard notifications and surveys mailed to residents

NCS Month Three

Month Three

Data collection and processing 

NCS Month Four

Month Four

Draft and final reports delivered to you

You complete worksheet and we generate sample questionnaire

Postcard notifications and surveys mailed to residents

Data collection and processing 

Draft and final reports delivered to you

Get the bigger picture with these survey add-ons


Don't see what your looking for? Learn more about our Made To Measure Research.


Get Started with The National Citizen Survey Today!

Enroll Now